How It Feels When Software Watches You Take Tests

How It Feels When Software Watches You Take Tests

How It Feels When Software Watches You Take Tests

How It Feels When Software Watches You Take Tests

An unusual school year has started in earnest, and with it has come the return of digital proctoring programs. This is software that can lock down students’ computers, record their faces and scan their rooms, all with the intention to thwart cheating.

These programs, with names like ProctorU and Proctorio, first raised alarms about privacy as they were adopted by schools. Now many students are finding that the programs they’re required to use may not have been well-designed to consider race, class or disability — and in some cases, simply don’t work. Many are organizing on and across campuses for alternatives or for their eradication.

The rigidity of online proctoring has exacerbated an already difficult year, students say, further marginalizing them at the very moments they’re trying to prove themselves. Here are some things that can go wrong with testing and digital surveillance.

Before the pandemic, Sabrina Navarro, 20, a junior at California State University, Fullerton, hadn’t thought to register her chronic tic disorder with her university’s disability services office. The disorder, which she’d lived with since she was 6, hadn’t ever affected her education.

“I’m good at covering it up,” she said of her disorder. “A lot of my friends don’t even know that I have it.”

This semester, though, scared that her involuntary mouth movements would get her flagged for cheating, she went to get medical records to prove her diagnosis and request accommodations.

If the majority of her classes didn’t require Proctorio, this wouldn’t be a concern, she said.

But Ms. Navarro feared Proctorio would record her tics and send her professors footage for review. Ticcing happens more frequently for her during stressful situations, like an exam.

“Just the fact that professors might have access to seeing me ticcing, over and over again — it feels like an invasion of privacy with something that all my life, I’ve been pretty good at hiding,” she said, speaking from her family home in Alhambra, Calif. that smelled “like fire” because of blazes raging nearby.

Students who request accommodations for their disabilities often have to cope with inaccurate judgments that they’re cheating, said Maria Town, president of the American Association of People with Disabilities. Monitoring their behavior for compliance creates an accessibility barrier.

“It can be difficult not only to request, receive and use accommodations,” she said. “If you are then accused of cheating on an exam that you worked really hard for because it’s not accessible, its just going to amplify all those emotions.”

Proctorio’s chief executive, Mike Olsen, said in an interview that his software did not penalize students for perceived infractions, but instead relied on faculty to make judgment calls about test-taking behavior. “We ask the faculty before they review the footage, what they’re interested in,” he said. “That could be getting up and leaving the exam session, it could be other voices in the room. When they set that, what we’re going to do is identify those moments in time. For the example of a child coming and asking a question or saying they want a drink of water, the faculty is going to see that and generally — I can’t speak for all faculty — generally the faculty is going to say that’s not an issue.”

Jazi, 19, a student at the University of Texas at San Antonio, finished her freshman year remotely after in-person instruction was suspended in March. (The New York Times agreed to not use her full name because she was afraid of retaliation from the school.) Doing class work from home, she was also charged with taking care of her younger siblings, ages 12 and 8.

Students using Proctorio are generally recommended to find quiet, well-lit places to take exams. Moving offscreen or speaking to someone else in a room, both things Jazi needed to do while watching her siblings, can be flagged as suspicious.

When her youngest sibling would bang on doors in the middle of an exam, she’d try not to look away from her screen.

“I was ignoring him the entire time, just saying, ‘Please, God, don’t let them email me about the sound,’” as her mic levels spiked onscreen, she said.

Jazi hadn’t previously felt out of place as a first-generation student on scholarships at the school, where a number of her peers come from a similar background. But being sent home to juggle school and child care on camera made her feel like she didn’t belong.

“Some of my classmates were sent back to a full home. Two parents. They don’t have to work. They just focus on their classes,” she said.

When her sophomore year started in the fall, Jazi emptied her savings account to move back to campus. “I knew that if I had stayed home, there was no way I would pass,” she said. “You constantly ask ‘Why is this so hard?’ Because you know it doesn’t have to be that way. But it is.”

T. Sydney Bergeron Mikus, 25, started studying for the LSAT in 2016. They (Sydney uses gender-neutral pronouns) have a spate of chronic illnesses, coupled with cognitive impairments that they describe as similar to A.D.H.D.

It adds up to a laundry list of conditions that can be difficult to explain to others. Accustomed to being doubted, when Sydney was scheduled to take the LSAT-Flex this fall — an adjusted version of the test for law school — they got a jump on the paperwork that would allow them some accommodations. This includes extra water and snacks on their desk.

But when the time came, the test’s proctor, from the company ProctorU, was not aware that those accommodations had been approved. During the 360-degree room scan required by the company before testing, Sydney’s proctor questioned the water and food, forcing them to pull up documentation during the test period.

Things got worse from there, Sydney said. The software glitched frequently, switching from the LSAT screen to the ProctorU setup screen.

“Every time it would interrupt me, I would lose my train of thought and had to reread the passage,” Sydney said.

Then, during a break between test sections, the software kicked Sydney out entirely. They sought help from ProctorU’s support staff. They were connected to a new proctor, again having to explain the food and water on the desk.

After they finished the second section, they were once again booted out of the test.

Overall, the test “took an hour longer than I expected total,” Sydney said. (ProctorU did not return a request for comment on experiences like Sydney’s.) Sydney has not yet decided whether to retake the test, though they are leaning toward keeping whatever score they receive. “It doesn’t seem worth it to me to risk experiencing issues with ProctorU yet again,” they said.

The chief executive of ProctorU, Scott McFarland, said in a statement that privacy issues restrained the company from commenting about specific experiences, but that “ProctorU takes accommodation exceptionally seriously.”

“It is our policy to not only make approved accommodations but investigate and make changes any time a test-taker or testing institution feels those accommodations have not been met completely,” his statement said. “There is no excuse for doing otherwise. When an error does occur, we apologize and pledge to not only fix it but do better in making remote testing and assessment the best possible experience for everyone.”

Sergine Beaubrun, 30, graduated law school in May. Before taking the bar exam in New York, she had to complete a “mock exam” from ExamSoft, a much-criticized company administering the exam remotely this year. One facet of the mock exam involves that the software “identify” the tester’s face. It could not recognize Ms. Beaubrun, who is Afro-Latina.

“It couldn’t see me at all,” she said. “It was the middle of the day so the sun was still shining. I was in a boardroom, so bright lights, fluorescent lights. The ones that make you look really ugly. I was sitting directly under them.”

She tried again, and again, but the program failed to recognize her. The image it was attempting to process made her skin darker than it was. Finally, she stood up on the table where she was working and put her laptop directly under the light. Only then was her picture accepted.

Ms. Beaubrun wants to practice immigration or civil rights law. She graduated with hundreds of thousands of dollars in debt, so passing the bar exam has become an immediate material concern. She started experiencing anxiety attacks for the first time earlier this year. “I’m just suffering, hoping that I can take this exam,” she said.

Areeb Been Khan, 27, also graduated law school in May. His experience preparing for the bar has been similar.

“I tried a bunch of things like switching rooms, sitting in front of a window, going to the bathroom where there was bright light, and even putting a desk lamp directly in front of my face as seen in my tweet,” he wrote in an email.

Mr. Khan said five days later, in a position he had already tried, the software was suddenly able to recognize his face and allowed him to proceed. He said ExamSoft support told him this happens sometimes, and the software “needed a baseline for my face.”

If the issue arose on the day of the actual bar, Mr. Khan was told to contact ExamSoft support again, which could cut into his time for the exam itself. The company responded “that I would need to coordinate extra time with the N.Y. Bar Association myself,” he said.

“I am a brown person with a beard. I do not believe my features are particularly anomalous,” Mr. Khan said.

“I cannot imagine any larger disaster than spending the last four months of my life unemployed and uninsured during a global pandemic in order to study for an exam that I cannot take on exam day because of racist technology,” he said.

Asked about experiences like Ms. Beaubrun’s and Mr. Khan’s, Nici Sandberg, a spokeswoman for ExamSoft, said “the vast majority of those who have attempted to complete a mock exam have successfully done so. We’re working around the clock to ensure a successful exam experience for all bar candidates.”


This article was updated after publication to provide comment from ProctorU.


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